Privacy Policy

Last updated: June 2026

Introduction

Tundra-Mink is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our vehicle hire services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Driver's licence information and identification documents
• Payment and billing information
• Vehicle preferences and booking history
• Communications and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing vehicle hire bookings
• Verifying driver eligibility and identity
• Communicating about bookings, services, and enquiries
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist in operating our business (payment processors, insurance providers)
• Legal requirements, court orders, or government regulations
• Protection of our rights, property, or safety
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years in accordance with Australian taxation requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: Level 12, 345 Queen Street, Brisbane QLD 4000, Australia